Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Troubleshooting document for Samsung Tizen Displays

This checklist is designed for troubleshooting Samsung Smart Signage Displays.

If your screen settings do not match (due to a different version of SoC screen or Tizen screen), we recommend consulting the factory settings.

1. Power cable

  • Check: Is the power cable connected properly? Make sure that the cable is properly connected.
  • Standby light : If the standby light is continuously red, the monitor is off.

2. Setting the time

  • Press the 'Menu' button on the remote control.
  • Navigate to System → Time → Set clock.
  • 2. Enter the correct date and time settings.

3. Resetting the monitor

  • Turn off the monitor and turn it on again with the remote control.
  • Wait 15 minutes and check your account to see if the monitor is connected.
  • If the monitor is still disconnected
    • :Turn off the switch on the back.
    • Unplug the power cable, wait 10 minutes and plug it back in
    • .Turn the switch back on.
    • Check in your narrowcasting account if the hardware is now green under Media Players
    • .

4. Network Settings

  • Network Status: Press the 'Menu' button on the remote control and navigate to
    Network → Network Status. Check if the message 'You are connected to the internet' appears.
  • Network Cable: Check if the network cable is properly connected to the back of the monitor.
  • Wi-Fi: If the monitor connects via Wi-Fi, go to Menu → Network → Network Settings, select Wireless Connection, choose the correct network, and enter the password.
  • Network Device: Check if the network device/switch is on and the LAN lights are blinking. If not, restart the device by unplugging it for 10 seconds and plugging it back in.
  • Modem/Router: Restart the modem/router by unplugging it for 10 seconds and plugging it back in.
  • Network Changes: Check with your IT administrator for any changes to firewall or IP settings.

5. URL Launcher

  • Access URL Launcher settings: Go to Menu → URL Launcher Settings.
  • Select 'Install Web App' and verify the required URL in the installation manual for the specific screen type.
  • Navigate to the URL Launcher and start TizenSOC.

6. Auto Source

  • Check if Auto Source is enabled:
    • Press the 'Menu' button on the remote control.
    • Navigate to System → Auto Source Recovery and set Auto Source to ON.

7. Primary Source Recovery

  • Check if Primary Source Recovery is enabled:
    • Press the 'Menu' button on the remote control.
    • Navigate to System → Auto Source Recovery and set Primary Source Recovery to ON.

8. Primary Source

  • Ensure that the Primary Source is set to HDMI:
    • Press the 'Menu' button on the remote control.
    • Navigate to System → Auto Source Recovery and set the source to HDMI.

9. Auto Power

  • Check if Auto Power is enabled:
    • Press the 'Menu' button on the remote control.
    • Navigate to System → Power Control and set Auto Power to ON.

10. Eco Solution

  • Ensure that all Eco Solution options are turned off:
    • Press the 'Menu' button on the remote control.
    • Navigate to System → Eco Solution and turn off all options.

11. Firmware Update

  • Check if your screen has the latest firmware. Contact the Service Center for assistance with updating the firmware.

12. Active Playlist

  • Check in your narrowcasting account if there is an active playlist. Go to Overview per Media Player (for main or sub-users) or Program Playlists (for individual users) and ensure there is a playlist bar for today with a time indication (e.g., 11:00-13:00).

Optional: Configure Network Server Settings for Samsung Remote

  • Go to Menu → Network → Server Network Settings → Connect to Server.
  • Enter the following details:

Contact your supplier for assistance in connecting your device to the server.