Troubleshooting document for Samsung Tizen Displays

This checklist is designed for troubleshooting Samsung Smart Signage Displays.

1. Power cable

• Check: Is the power cable connected properly? Make sure that the cable is properly connected.
• Standby light : If the standby light is continuously red, the monitor is off.

2. Setting the time

• Press the 'Menu' button on the remote control.
• Navigate to System → Time → Set clock.
• 2. Enter the correct date and time settings.

3. Resetting the monitor

• Turn off the monitor and turn it on again with the remote control.
• Wait 15 minutes and check your account to see if the monitor is connected.
• If the monitor is still disconnected
  • :Turn off the switch on the back.
  • Unplug the power cable, wait 10 minutes and plug it back in
  • .Turn the switch back on.
  • Check in your narrowcasting account if the hardware is now green under Media Players
  • .

4. Network Settings

• Network Status: Press the 'Menu' button on the remote control and navigate to
  Network → Network Status. Check if the message 'You are connected to the internet' appears.
• Network Cable: Check if the network cable is properly connected to the back of the monitor.
• Wi-Fi: If the monitor connects via Wi-Fi, go to Menu → Network → Network Settings, select Wireless Connection, choose the correct network, and enter the password.
• Network Device: Check if the network device/switch is on and the LAN lights are blinking. If not, restart the device by unplugging it for 10 seconds and plugging it back in.
• Modem/Router: Restart the modem/router by unplugging it for 10 seconds and plugging it back in.
• Network Changes: Check with your IT administrator for any changes to firewall or IP settings.

5. URL Launcher

• Access URL Launcher settings: Go to Menu → URL Launcher Settings.
• Select 'Install Web App' and verify the required URL in the installation manual for the specific screen type.
• Navigate to the URL Launcher and start TizenSOC.

6. Auto Source

• Check if Auto Source is enabled:
  • Press the 'Menu' button on the remote control.
  • Navigate to System → Auto Source Recovery and set Auto Source to ON.

7. Primary Source Recovery

• Check if Primary Source Recovery is enabled:
  • Press the 'Menu' button on the remote control.
  • Navigate to System → Auto Source Recovery and set Primary Source Recovery to ON.

8. Primary Source

• Ensure that the Primary Source is set to HDMI:
  • Press the 'Menu' button on the remote control.
  • Navigate to System → Auto Source Recovery and set the source to HDMI.

9. Auto Power

• Check if Auto Power is enabled:
  • Press the 'Menu' button on the remote control.
  • Navigate to System → Power Control and set Auto Power to ON.

10. Eco Solution

• Ensure that all Eco Solution options are turned off:
  • Press the 'Menu' button on the remote control.
  • Navigate to System → Eco Solution and turn off all options.

11. Firmware Update

• Check if your screen has the latest firmware. Contact the Service Center for assistance with updating the firmware.

12. Active Playlist

• Check in your narrowcasting account if there is an active playlist. Go to Overview per Media Player (for main or sub-users) or Program Playlists (for individual users) and ensure there is a playlist bar for today with a time indication (e.g., 11:00-13:00).
  
  

Optional: Configure Network Server Settings for Samsung Remote

• Go to Menu → Network → Server Network Settings → Connect to Server.
• Enter the following details:
  • Server Address: https://samsungremote.notice.nl
  • TLS: Enabled
  • Port: 7002

Contact your supplier for assistance in connecting your device to the server.